Call
(936) 280-0919
Monday to Friday, 9 AM to 6 PM.
Client Support and IT Help
Something not working? Here's how to get help.
Get help now
support@conroecomputerservices.com
Send an emailAfter hours and emergencies
Available at an increased rate; call for details. Use the same number: (936) 280-0919.
Log in to open a trouble ticket
Our client portal is on its way. Once it opens, clients will be able to log in, open a trouble ticket for each of their locations, and follow it to completion.
Until then, call or email us and we'll open a ticket for you.
Client LoginWatch our support videos
Watch videos from Conroe Computer Services on our YouTube channel.
Knowledge base
Step-by-step help in plain language. Try these before you call; if they don't fix it, we're a phone call away.
Frequently asked questions
What do you charge for on-site business support?
Basic on-site support for businesses is $125 per hour, with a two-hour minimum.
Does the $125 rate apply to every job?
It applies to all work that isn’t under a bid or contract. Projects we’ve quoted, and work under a service agreement, follow their own terms.
What does the two-hour minimum mean?
Each on-site visit is billed for at least two hours. After that, we bill by the hour. Each hour comes with a 15-minute grace period at no charge; past it, the next full hour is billed.
Do you charge for travel?
Travel is included in the minimum within the Conroe area. Outside it, a trip charge may apply, depending on distance and travel time.
Do you help at home?
Yes. Home service is $125 per hour with a two-hour minimum, for every household. See Residential.
Do you offer a discount for seniors, veterans and military?
Yes, for residential service only. Seniors 65 and over, veterans and active-duty military pay $75 per hour, with a two-hour minimum. Seniors show a valid state ID; veterans and active-duty military show a valid or expired military ID, a VA card, a DD-214, or a state ID marked Veteran. The discount can’t be used for commercial work.
Are estimates free?
Yes, for commercial services. Tell us about the project and we’ll send an estimate at no charge.
Do you respond to RFPs, RFQs and bids?
Yes. RFP and RFQ responses, bids and estimates are available on request. Send the details through our contact page or email us.
Do you offer managed IT or service agreements?
Yes. We offer service level agreements (SLAs) and managed service contracts for businesses, quoted for each client.
What areas do you serve?
On-site work in Conroe, The Woodlands, Willis, Montgomery, Spring and Tomball. Consulting projects anywhere by arrangement.
What are your hours?
Monday to Friday, 9 AM to 6 PM.
Can I get help after hours or in an emergency?
Yes. After-hours and emergency support is available at an increased rate; call (936) 280-0919 for details. It’s the same number we use during business hours.
Do you come to us?
Yes. We’re an on-site service: a technician comes to your business or home.
Who will come to my business or home?
Our technicians carry a valid state ID and speak English. We keep a HIPAA-compliant security file recording which technician accessed which systems and locations.
Can you work in a medical practice?
Yes. Our technicians follow HIPAA protocols. Your doctors and staff control access to patient information; we don’t handle it. See Medical Practice IT.
How do I open a trouble ticket?
For now, call (936) 280-0919 or email support@conroecomputerservices.com. When our client portal opens, clients will be able to log in and open tickets online.