Conroe Computer Services ("CCS", "we", "us", "our") runs conroecomputerservices.com (the "website"). This policy explains what information we collect, how we use it, and the choices you have. By using the website, you agree to this policy.
Information we collect
We collect only what you choose to give us, plus the basic technical information every website needs to run.
Information you give us
- Contact form: your name, business or practice name (optional), email address, phone number, town, what you need, how you'd like us to contact you, and your message.
- Email and phone: whatever you include when you email or call us.
- Client accounts (once our client portal opens): only the information you enter when you create and use your account, such as your name, email address and business locations, plus the records of our work for you: trouble tickets and their notes, invoices and payment history.
Information collected automatically
- Form protection: your IP address and the time you sent the form, used only to block spam and repeated automated submissions.
- Server logs: like most websites, our web server automatically records basic technical details such as your IP address, browser type and the pages you visit, to keep the website running and secure.
What we don't collect
We don't ask for sensitive information such as Social Security numbers, health information or bank account numbers through the website. Card numbers are never stored on our server.
How we use your information
- To reply to you and provide the service you asked for.
- To prepare estimates, bids and service agreements.
- For clients: to run your account, tickets, invoices and payments.
- To keep the website and your information secure.
How we share your information
We don't sell, rent, trade or share your personal information with anyone. We don't use it for advertising.
The only exceptions are the services that run the website for us, and the law:
- Our web host, HostGator, stores the website, its data and our email (including support@conroecomputerservices.com) on its servers. It handles that information only to provide its service to us.
- A payment processor will handle data only when a client has created an account and explicitly presses a payment button. We'll name it on this page before online payments are offered.
- If the law requires it, for example in response to a valid court order.
Cookies
The website uses only the cookies it needs to work: one that protects the contact form from forged submissions and, once the client portal opens, one that keeps clients logged in. We don't use analytics, advertising or tracking cookies, and no outside company tracks you through our website.
Links to other websites
Our website links to Facebook, YouTube and our affiliates. Those websites have their own privacy policies, and we aren't responsible for how they handle your information.
How long we keep your information
- Contact form messages: 2 years.
- Client records (accounts, tickets, invoices and payments): kept as part of our business records. We archive them rather than delete them.
How we protect your information
The website uses HTTPS, so information you send is encrypted on its way to us. Logins and private pages are served over HTTPS only, and client passwords are stored in a securely hashed form, never as plain text. No method of sending or storing information online is completely secure, but we take reasonable steps to protect yours.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete information we don't need to keep for business or legal records. Email support@conroecomputerservices.com or call (936) 280-0919.
Medical practices
When we work in medical practices, your doctors and staff control access to patient information. Please don't send patient information through our website or contact form.
Children's privacy
This website is meant for businesses and adults. We don't knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we'll delete it.
Changes to this policy
If we change this policy, we'll post the new version on this page and update the "Last updated" date at the top.
Contact us
Questions about this policy? Contact us:
Conroe Computer Services
Email: support@conroecomputerservices.com
Phone: (936) 280-0919